RETURN COST

Return cost varies depending on your location. The buyer is responsible for return shipping.

30 DAYS TO RETURN Because of the nature of the item , we will not accept returns beyond 30 days. Some items are custom made and aren’t eligible for return or replacement .

RETURNS & EXCHANGES

A. Please read the item descriptions very carefully. I write them to try to give you the best possible idea of what it is you are purchasing. If you have questions, please write to us. We also cannot accept returns for custom made decks. This includes decks laminated with lamination sheets. We do not accept returns on items that the customer attempted to repair themselves or altered items. 
If you wish to return an item contact us within 14 days of receipt. We do not pay postage for items being returned. We allow another 14 days for the item to reach us. It is best to include tracking on your return. 

Please allow some variance in colour due to difference in monitor settings. The pictures of the cards on this site or any other site we sell products on are not altered. The cards are photographed as they are. We will not be held responsible for Instagram posts and youtube videos that feature our cards and are sometimes enhanced or using lighting for effect. The only exception to this rule are UV cards . A blacklight is used photographing the cards to see their effect. It is for demonstration purposes only.

B. If eligible for return, items must be unmarked Please. No writing on cards, no damages to products which include cuts, trimming, and no hand writing the titles onto cards etc. The product will not be accepted otherwise. In other words, please ship items to us undamaged and without your creative input. Also damages made because of bridging and riffle shuffling will not be eligible for a refund. 

C. All items must be returned to us with a note explaining your return or alternatively write to j_battersby@hotmail.com with a reason for your return.

D. We must be contacted within 14 days OF  receiving your item to be eligible for a return  RETURNS MUST BE DONE IN A TIMELY MANNER DUE TO THE NATURE/MATERIAL OF THE PRODUCT.  PAPER IS VERY SUSEPTIBLE TO DAMAGE AS SUCH IT CANNOT BE PROVEN AFTER THIS POINT IF THE DAMAGE HAPPENED BECAUSE OF TRANSIT/CUSTOMS OR THE CUSTOMER HAS MISUSED THE PRODUCT.  . For overseas customers all items must be posted within 14 days of receipt.  We will allow additional time (14 days) for transit. A tracking number is also required.  The short amount of time is mainly due to the nature of the product.   The item must also be in the same condition as it was shipped. In other words there should be no altering of the cards , bridge shuffle or riffle shuffle damage. 

E. Make sure your postal address is correct. If we have to resend because you omit your building number or zip code or are not there to sign for a delivery there will be additional shipping costs to resend the package. If you decide you want a refund instead, it is within our right to charge a restocking fee and deduct shipping cost as long as it is listed in our terms of sale. 
If a parcel has to be resent because you did not respond to a postal notice there will be a fee. If you decide not to have the package resent we will deduct the original postage cost from your refund. Please respond to postal notices. it's in everyone's best interest.